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Leasing Questions

  • Do I need an appointment? Do you take walk-ins?
    No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over the age of 18 must have a valid photo ID to tour the community.
  • Why do your prices have ranges?
    The prices will range on each floor plan depending on the updates done inside the apartment. Price may vary by floor or by what amenities are included for that specific apartment home, as well. 
  • What is the application fee and is it refundable?
    Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable. There is also an additional $150 holding fee that is required at the time of application as well. If your application is accepted, that fee will hold that apartment for you until you are able to move in and will be applied towards your move-in costs. If your application is declined, that fee will be refunded back to you.
  • How do I apply?
    You can apply online by finding the "Apply Now" button on the right-hand side of the main menu on our property website. You can also stop in the office for a paper application during business hours, or click HERE to apply now.
  • Which utilities do I pay?
    You are responsible for your
    electric, water, and trash. Water and trash are charged to your rental account based on size of apartment.
  • Do you have cable/Internet services?
    All apartments at the Shores of Roosevelt Park Apartments are wired for cable and internet services. We partner with Xfinity and would love to tell you more about local packages. 
  • What is the security deposit?
    Security deposits will vary depending on qualifying criteria. We have a couple options for our residents, including a Renters Plus package with ePremium, which bundles a security deposit option with your renter's insurance policy!
  • What kind of pets do you allow? How many pets may I have?
    At The Shores of Roosevelt Park Apartments, we welcome up to 2 pets per apartment home. Both cats and dogs are allowed. Any pet living in the apartment will then require a one-time, nonrefundable $200 pet fee. Monthly pet rent is $30 per pet per month. Breed restrictions apply, please contact the office. Read more about our pet policy HERE.


Resident Questions

  • When is my rent payment due?
    Rent is always due on or before the first of the month.
  • What day of the month am I liable for a late charge?
    Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even on weekends and holidays).
  • How can I pay my rent?
    You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with a cashier's check in our office.
  • If I get a job transfer, can I break the lease?
    Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment and the lease buy-out fee is one and a half month's rent. This applies for any reason other than active-duty military orders.
  • How can I refer a friend?
    If you love The Shores of Roosevelt Park or The Lakes at Norton Shores and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
  • If something needs to be repaired in my apartment, how do I report it?
    You may call the office, send an e-mail, or leave a message on the answering machine. You may also submit work orders online if you are enrolled in our online services.
  • There is a person who might be staying with me for a while, is that permitted by the lease?
    Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is staying longer than 7 days or permanently moving in, they will need to fill out an application to be added to your lease agreement.
  • I will be moving out. What do I need to do?
    We require a 60-day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
  • Can I grill on property?
    Yes! We provide charcoal grills near the picnic area.
  • I’m locked out of my apartment. What do I do?
    If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to call a locksmith.
  • I’ve lost my apartment and/or mailbox keys. What do I do?
    If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

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