Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable. There is also an additional $150 holding fee that is required at the time of application as well. If your application is accepted, that fee will hold that apartment for you until you are able to move in and will be applied towards your move-in costs. If your application is declined, that fee will be refunded back to you.
How do I apply?
You can apply online by finding the "Apply Online" button under the "Floor Plans" tab of the main menu on our property website. You can also stop in the office for a paper application during business hours, or click HERE to apply now.
Which utilities do I pay?
You are responsible for your electric, water/sewer, cable/internet, and trash. Gas is included in the rent.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Standard security deposits are $500 and can be up to one and a half times the rent.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even on weekends and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
At The Shores of Roosevelt Park Apartments, we welcome up to 2 pets per apartment home. Both cats and dogs are allowed. Any pet living in the apartment will then require a one-time, nonrefundable $350 for 1 pet and $500 for two pets. Monthly pet rent is $30 per pet per month. Breed restrictions apply, please contact the office. Read more about our pet policy HERE.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
All apartments at the Shores of Roosevelt Park Apartments are wired for cable and internet services. We partner with Xfinity and would love to tell you more about local packages.
Can I grill on the property?
Yes! We provide charcoal grills near the picnic area.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to call a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.
Very fast, friendly, professional service. Would HIGHLY recommend you "hanging your hat" at the Shores of Roosevelt Park!!- Anonymous
Love my apartment. The staff are friendly, and helpful. Keep up the good work.- Anonymous
Very glad I chose this community the staff friendly an easy took work with.- Anonymous
Clean, pleasant staff, great location, and the the most reasonable priced!- Anonymous
Been here for 2 years and I have to say it’s been an amazing stay and I will be staying for another year . I appreciate the openness of the staff whenever I have an issue or just to listen when I want to share my day, the girls are awesome!- Anonymous
Moving in was easy and painless with Jenn. She was super sweet and funny which made it even better. She got me into the ground floor which I appreciated SO MUCH!- Anonymous
4 Star Review: Overall it’s been a pleasant experience living here.- Google Review
The two years we have been here have been pleasant. Maintenance is kind, and the office is willing to work with you on issues that may arise to living in large apartment. The pool is nice when it's hot. There are AC units that haven't cost us an arm and a leg to run. The winters are just right. The grounds are well kept. Overall a good experience.- Google Review
5 Star Review: Happy to be a resident here at The Lakes for another 3rd year in a row. Summertime is the best here because the resident events are usually pretty fantastic! Good job Jen and Brit!- Google Review
The Shores of Roosevelt has been a delight to live in. The atmosphere here is calming and relaxing. The pool is convenient and the guys keep it clean! Thankful for the great girls in the office to always help with my needs :) 5 stars!- Google Review
5 Star Review: New move in. The process was easy thanks to Jenn. Very kind, down to earth person to talk to. Happy to be here!- Google Review
5 Star Review: I'm a new move in and I must say i've been working with Jenn for what feels like months but so worth it! She was patient and kind through the whole process with all my questions and concerns. The complex so far is perfect for what I need! The pool is beautiful and location is spot on.- Google Review
With Covid happening I did a "Self guided tour" The model unit is beautiful! Jennifer was more than attentive even with Covid, she was respectful and wore a mask! Lots of places I have visited did not do that so it was a relief to see this. She showed me their amenities (pool/fire pit) and laundry rooms. Fantastic location!- Google Review
5 Star Review: My experience here at the Shores of Roosevelt has been exceptional! Been here for 5 years and love it! Jennifer is extremely sweet and very helpful! Jodi is always happy and welcoming!- Google Review
5 Star Review: Mark the maintenance tech fixed my stove and double checked if there was anything else that needed to be done before leaving. It was much appreciated. Very thorough and nice.- Google Review
Been here over a year, great place! Amazing location and good price. Maintenance is always on point and office staff are great with communication. Highly recommend seeing Jen for your move in process!- Google Review
5 Star Review: Most everything can be done form a smartphone which I find super convenient. Jennifer in the office helped me sign my first lease and was super helpful. I hate filling out paperwork but with Jodi and Pamela in the office it was painless. Maintenance has always been there within a day of putting In a request. I have been here two years and love my new apartment!- Google Review
5 Star Review: Is a good place to live and an incredible staff, they are very kind.- Google Review
5 Star Review: Been here for 24 years and I have nothing but great experiences and positive feedback to give to the Shores. Maintenance is always on their A game when it comes to work orders and the office staff are extremely polite and helpful. Long time resident and have no complaints.- Google Review
Enjoy my stay here! Love the location and resident events each month- Yelp Review
Easy to apply. Respond time is very quick- Facebook Review
Love the Shores! Maintenance is punctual, Derrick is wonderful. Love the spacious courtyard and resident events. Have to give Jen a shout out as well for all her help and warming personality!- Google Review
Awesome place and even better staff!- Facebook Review
It's in a very good area. Good school district!- Facebook Review
5 Star Review: The shores is a great place! Great employees and wonderful location! Would recommend to anyone!- Google Review